» Introducing TCM's Investigation Services
To compliment our extensive range of employment mediation and dispute resolution services, TCM carries out independent workplace investigations into allegations of bullying, harassment, discrimination or as part of internal enquiries into staff conduct, as part of disciplinary procedures, as part of grievance procedures or into allegations or complaints from customers, clients or services users.What makes a good investigation?
TCM workplace investigators use a variety of skills, strategies and techniques during the course of their investigation to ensure that the investigation is:Thorough • Transparent • Fair • Rigorous • Effective
These skills include:
- The ability to prepare meticulously
- To be able to create and control a safe environment for the investigation
- Active listening techniques, questioning techniques, funnelling and summarising
- The ability to remain neutral and impartial - not to make judgments
- The ability to analyse and assess often complex information involving a variety of attitudes, behaviours, feelings, perceptions and facts
- Overcoming blocks and barriers to an investigation
- Ensuring that privacy is respected where possible
- Not making false promises or setting unrealistic expectations
- Writing a thorough and rigorous report
