What are the benefits of setting up an in-house mediation scheme?
There are considerable benefits of establishing an internal workplace mediation scheme.
Five of the key benefits:
| 1 |
You are building on your commitment to create an organisation where people are able to work with dignity and respect. |
| 2 |
Your organisation will have access to fully trained and accredited workplace mediators who understand the unique nature of your organisation, its values, cultures and structures. |
| 3 |
Your staff will work in an environment where they can be confident that workplace conflicts will be resolved effectively and speedily. |
| 4 |
Your managers will feel well supported in the knowledge that communication, trust and respect will be restored thereby improving their teams and their own performance and productivity. |
| 5 |
Your organisation will develop a culture and a reputation as a place where workplace conflicts are managed positively and resolved constructively. |
What support do we provide?
At TCM we have extensive experience of developing internal workplace mediation schemes. Why not visit
Our Clients page to find out more about our recent achievements. The case study opposite is based on extensive work undertaken by TCM to develop an in-house mediation scheme within the London Borough of Hounslow.
Based on our experience and what we have been told works (and, on some occasions, what doesn’t work!) we have developed a simple yet highly effective
8 stage Internal Mediation Scheme for developing internal mediation schemes. The model can be adapted to meet the specific needs of your organisation and we will listen carefully to what you tell us that you need before we develop a bespoke programme for your organisation.
The TCM '8 Stage Internal Mediation Scheme'
| 1 |
Evaluating current practice and undertaking initial conflict health checks.
Gathering initial data is helpful because it enables us to target our services as well as providing benchmarks for the evaluation of your scheme. By using our innovative conflict health check, we assess the levels and the impact of conflict across your whole organisation. |
| 2 |
Embedding mediation and ADR into your policies and procedures.
We work with you to integrate mediation into your existing policies, or we can help you to develop new policies and procedures. |
| 3 |
Independent mediation services.
You may have a particular case that needs an immediate resolution or one, which is complex and challenging. You may wish to see how mediation works in practice before you proceed with your scheme. Whatever your reasons, we can mediate discretely and speedily in cases where an external mediator is required. See our workplace mediation services page. |
| 4 |
Recruiting, selecting and training your in-house workplace mediators.
We can support you at all stages of recruiting, selecting and training your team of workplace mediators. We usually aim for a team of 8-12 internal mediators in the first instance (depending on the size of your organisation).
To support you, we develop and provide:
- Initial adverts and marketing materials.
- Workplace mediator role descriptions and person specifications
- Application forms
- Interview questions, scenarios etc.
- Attendance at interviews as required
Our workplace mediation training is fully accredited by National Open College Network. (NOCN) The course is delivered over six-days and utilises best practice in all aspects of mediating a resolution to workplace disputes.
»Please click here to see full details of the National Certificate in Workplace Mediation.
|
| 5 |
Developing your internal systems including marketing your new mediation scheme.
We provide everything that you need to set up and run your mediation scheme. Sample letters, template forms, databases, mediation leaflets and evaluation forms can all be provided as part of the package.
We can also help you to develop eye catching and relevant marketing materials. |
| 6 |
Mediation and dispute resolution training for key stakeholders.
We offer a comprehensive range of short courses in all aspects of mediation and dispute resolution. These courses are suitable for all members of your organisation who have an interest in the effective resolution of workplace disputes.. Please see our training pages for full details of all of our courses. |
| 7 |
Quality assurance systems for in-house mediation schemes
We offer a full range of support; supervision, coaching and professional development opportunities for your in-house mediators and other staff. |
| 8 |
Developing a monitoring and evaluation framework.
The framework will be used to assess the impact and benefits of mediation across your organisation. We help you to develop systems, which collect and analyse all data relating to your new mediation scheme.
|
How much does it cost?
You may be surprised how little it will actually cost to establish your scheme and what excellent value this presents when compared to other forms of dispute resolution. Why not contact us to discuss your needs and we will provide you will a detailed and bespoke mediation scheme design consultation paper. Plus we will provide a fixed price for all aspects of setting up, supporting, monitoring and developing your scheme. And just in case you need any more persuading, we have set up schemes in numerous organisations - many of whom feature in our testimonials pages and clients pages.
How can I find out more?
Simply complete our
online enquiry form, we will then contact you to arrange the free initial consultation. Please remember that this places you under no obligation whatsoever.
Alternatively contact us on
FREEPHONE 0800 294 97 870
In a recent discussion with a head of HR at a large organisation, he remarked that the cost of setting up their in-house workplace mediation scheme for 8,000 staff was less than the cost of defending one employment tribunal claim.
Internal mediation schemes that TCM has established
Below are just some of the organisations where we have set up successful in-house mediation schemes.
FREE Downloads
The following downloads are available as .pdf files. For other formats, please
click here to contact us
» Internal Mediation Scheme Brochure
» Workplace Mediation Brochure
» TCM Training Brochure
» Case Study
» 
