Why Total Conflict Management?

Over Ten Years Delivering Mediation Best Practice.

TCM was founded in 1997. TCM has grown rapidly over the past ten years and we are now regarded as the UK's foremost provider of business, employment and workplace mediation services.

At TCM, we understand conflict. We understand organisations, we understand how people react to conflict and we understand how to resolve conflict. We work at an operational as well as a strategic level within some of the most complex organisations in the country. TCM is a growing company - our customers trust and rely on to provide the best possible dispute prevention and resolution services - first time, every time.

Quality First

TCM was the first professional mediation provider to be accredited by the newly formed Professional Mediators' Association (PMA)

The PMA is the standard bearer for workplace mediation and we are proud of the accreditation that we have achieved.

The Cost Of Conflict To Your Business

There is no doubt that unresolved workplace conflict is divisive, damaging and disruptive. It can also be extremely costly. Conflict can have a negative influence on almost every aspect of the modern workplace:

 

At TCM, we develop high quality, constructive and innovative remedies to disputes and conflict. These are then delivered by some of the foremost Dispute Resolution Professionals in the UK and Europe. 

We offer a personal yet professional service. We receive repeat business - day after day, month after month and year after year. Click here to see testimonials from people who have worked withTCM.

What Is Conflict?

"Conflict occurs when one person or group, believes that another person or group is preventing them from achieving their needs or goals or preventing them from expressing their values or beliefs in a way which they consider to be reasonable. 

Destructive conflict (i.e. the kind that hurts) arises as a result of the subsequent loss, or threat of loss, which triggers psychological and emotional responses that the parties then act upon. These responses to conflict are typically negative and harmful”

Conflict Is A Normal, Natural And Inevitable Aspect of Working Life.

As a reasonable employer, it is likely that you already recognise and value the contribution made by your employees. However, in any organisation, problems sometimes do occur - ranging from the minor to the more serious. It is right that all employees should feel confident to raise these issues in the knowledge that they will be treated fairly, with dignity and with respect. It is also right that employees should feel confident that they will be treated fairly if they make a mistake or when a breakdown in relations occurs.

»Click here for the latest figures on the cost of conflict to the British economy

At TCM, We Resolve Over 90% Of All Disputes Referred To Us:

• In 2005 we received 62 mediation referrals. We achieved a signed agreement in 59 cases.
• In 2006 we received 68 mediation referrals. We achieved a signed agreement in a staggering 66 cases.
• In 2007 we received 76 mediation referrals. Of these, 71 cases reached a signed written agreement.

Over the above 3 year period we also received 28 requests to mediate in groups and teams. We have achieved a full agreement and team charter in 24 of the 28 cases. 

In 2007, TCM saved our customers over 2.5 million pounds
TCM also sets up internal mediation schemes. Of the schemes that we set up in 2007 we have generated over 200 mediation interventions with an average 75% success rate. Using a conservative average cost of conflict of £12,000 (based on CIPD figures) and a total of 221 succesful cases in 2007, TCM has saved our customers a grand total of £265,200,00 ie £2.65 million!
 

What Happens Once The Parties Achieve A Signed Agreement?

We provide full support and backup to to the parties for 12 MONTHS after mediation concludes (this is included in our mediation fee.) Unlike some mediation providers, whose approach is to 'cut and run', we want the agreement to be sustained as much as you do.