Testimonials

"An excellent course, did what it said on the tin. I'm glad we chose TCM to provide our mediation training."

"TCM offer a very practical approach that I am sure I will be implementing soon."

"This copurse provided an excellent way of acknowledging conflict as an opportunity for all involved."

"This was a very enjoyable course – relaxed and informative. Really enjoyed it. Well done!"

"Superb well constructed course – excellent."

"Very informative and interactive. The locality should do more training of this nature."

"A stimulating and highly useful course."

"A very sincere course, relevant to daily walks of life. I feel very privileged to have been on this course. I have learnt so much and am delighted about the knowledge gained. This course has definitely enhanced my listening and mediation skills."

"An enjoyable and challenging introduction to the mediation process that leaves one with the confidence to use the basic skills as a platform for further development."

"High quality training with strong feel good factor "

"This was an excellent course. It had structure and clear objectives which we worked towards at a good pace. The level of engagement and input from colleagues on the course was very high. Thank you! "

"The mediation process is an extremely powerful tool in the workplace. I can't believe how much I have learned and how useful it will be in my work environment. "

"A challenging and thought provoking course."

"The training was informative and practical giving the basis for developing an in-company mediation model."

"The course provides an opportunity to gain a full understanding of the mediation process in addition to practicing the skills in a safe and constructive environment. "

"I enjoyed this course very much. It was well directed and I personally can't think of any area that needs improvement "

"A very constructive course, which empowers managers and gives them the skills to resolve team conflict at the earliest opportunity. "

"I found the training very useful and would recommend it to anyone thinking of managing conflicts within the workplace."

"The TCM course, facilitated by trainers who have a wide range of skills, experience and first hand up to date involvement in real conflict situations - provides a solid basis for new mediators to develop their skills with confidence."

"An excellent course, professionally delivered "

"We approached TCM at a sensitive and crucial period in our company's history and we were delighted to receive a thoughtful, sympathetic and constructive response perfectly tailored to suit our needs. Anna and David encouraged us to design the type of service that we needed and then provided it for us with professionalism, insight and good humour. I would not hesitate to recommend TCM to anyone looking to identify, diagnose and solve problems of any kind in the workplace."

"This was a challenging and professional course. I found all of TCM's tutors very good and easy to work with and I believe that mediation has a positive part to play in resolving disputes within our organisation."

"TCM's training is highly professional, and it instills confidence in the participants to go out into the world and practise their skills."

"The most useful course that I've been on for sometime. It has given me the confidence to embark on mediation in my workplace."

"I like David's training style and approach with the group. He was knowledgeable, encouraging and interesting. As a new business, this course was a major investment or time and money for me. I already feel I got good value in terms of new skills and learning, plus I am sure that this is a definite growth area with great potential."

"This course provided a framework and theory to enable me to apply conflict management skills in a more structured and professional way."

"A big thank you to the TCM team for an excellent programme - good theory and lots of practise with a variety of facilitation styles."

"TCM have produced an effective training programme which is full of current mediation and conflict resolution best practice, but at the same time is fun and enjoyable. 10 out of 10!"

"I enjoyed the role plays and the fact that there were different trainers with different styles"

"I think that more NHS Trusts should get involved in TCM's schemes. You have a fantastic course and you all have such a good way of giving feedback whether positive or negative."

"TCM provides the ideal environment and facilitation for mediation training. All of the tutors were excellent facilitators and role models. Thank you for a great 6 days!"

"TCM has created a truly worthwhile course and I am confident that it will work in my workplace. "

"Well planned, interactive training, very valuable to take back to the workplace and operate as a mediator "

"The National Certificate in Workplace Mediation is an excellent and varied course that holds your interest and attention all the way through"

"I've learnt a lot about mediation and I've been given the opportunity to put it into practice. The feedback and support from TCM has been fantastic - thank you"

"This has been an excellent training course and a wonderful learning experience. TCM provided an intuitive look into human nature at its best and worst!"

"The National Certificate in Workplace Mediation provides an excellent all round introduction to the skills required to become a mediator"

"Great to take 2 days out of a busy working week and feel that it was time well spent and extremely worthwhile rather than a waste of time."

"A great interactive introduction to mediation taught by someone who has genuinely been there and can offer practical learning."

"A practical workshop that gives you the tools and techniques as soon as you return into the workplace. "

"A great introduction to mediation and a thoroughly enjoyable and informative two days. "

"This was a useful course that gave us practical skills and the confidence to resolve disputes in the workplace."

"A really useful 2 days, set at the right pace which covered the main points that may arise in mediation and dispute resolution."

"TCM's Practical Mediation and Dispute Resolution Skills course breaks down mediation into a manageable subject rather than the daunting task it can be."

"An excellent 2 day course! The facilitators were very professional and allowed space and time for you to learn from practical role play whilst providing constructive feedback. Thank you!"

"A very professional training session delivered by TCM. Presenters very helpful giving us great techniques to mediate in the future. "

"An excellent course, content and facilitation"

"Together stronger - mediation training through TCM will lift your game."

"Excellent, practical training."

"TCM has provided an engaging, focused and supportive course. The facilitators and the group offered plenty to work with and gave me a great opportunity to learn. (Rose scored the course 25/25!)"

"The TCM tutors really know thier stuff - they are generous in the sharing of their experience and their expertise."

"Employers must provide the relevant training for line managers and invest in mediation if they are serious about reducing the damage caused by conflict at work. While most organisations train managers to use disciplinary and grievance procedures, too many are failing to recognise the value of mediation and training in dealing with conflict more generally."

"I thought both mediators acted professionally and skilfully throughout the day – I was extremely impressed by the whole experience."

"An excellent training course, thorough, well – paced and clear. I could not envisage a better introduction to the topic"

"The session not only gave me an introduction to mediation but provided food for thought on managerial styles and personal attitudes"

"This course has changed my perception of conflict resolution and opened up new possibilities for me and my organisation"

"This was a challenging and practical course with excellent outcomes."

"The vision and commitment of the facilitators and their generosity to impart their experiences makes the learning process very powerful. "

"An excellent programme which gave me the confidence to use my intuition within a facilitative structure."

"Sensitive yet challenging with plenty of space to learn"

"I would be very comfortable to refer parties for Mediation at TCM – I have every confidence that if there is an agreement to be reached that they will do so!"

"To understand conflict resolution in the workplace, one has to understand the core features of conflict. The TCM course offers this and much, much more."

"I believe that mediation is a great tool and I will endeavour to employ what I have learnt within my workplace"

"This was a fantastic, practical course which has given me a great overview into mediation - thank you!"

"The Government should challenge all employer and employee organisations to commit to implementing and promoting early dispute resolution, e.g. through greater use of in-house mediation, early neutral evaluation, and provisions in contracts of employment. "

"The mediation was very helpful and has helped resolve the staff conflicts that were the root cause of the problem. Relationships have most definitely improved and as long as we all continue as we are, I can foresee no further problems"

"This is one of the most practical and useful training courses I have attended. The role play was not just 'lip service' but for the first time in many years, gave sufficient time and emphasis to practicing/acquiring mediation skills."

"This course has changed my whole approach and taught me how to deal with conflict and disputes. "

"“By ensuring that workplace conflict is resolved through mediation - staff morale will increase, staff retention will improve and absence due to stress will decline. The overall impact of using mediation will be to reinforce the importance of a fair, dignified, respectful, equitable, empowering, harmonious and productive working environment for all employees.”"

"This was one of the most enjoyable and worthwhile training experiences that I have ever had the pleasure of attending and one that I personally believe will make a difference every day...Many thanks."

"The overall purpose of this review [of the Dispute Resolution Regulations, 2004] is to bring about effective resolution of disputes as early as possible. The consequences of success would be less disruption to workplaces and to individuals’ careers, and reduced burdens on the resources of all concerned – employers, employees and the state. "

"Skilled mediators are now able to achieve results satisfactory to both parties in many cases which are quite beyond the powers of lawyers and courts."

"Mediation is much more interactive than litigation. It enables the parties to participate to a greater degree in exposing and resolving the issues at stake. They have a sense of ownership of the resolutions they agree which they do not have for court imposed solutions."

"The balance of input and role play was good and meant the learning was well-supported. I enjoyed all aspects of the course. The facilitator was clear and very good at responding to questions."

"“I really enjoyed the course. I feel that it has been, and will continue to be very useful in my working life as well as my personal life. The teaching styles of David and Alex were excellent”"

"I have not only enjoyed the content of the course, made new friends and contacts, but I have also learned so much. It has been intense and a bit nerve-wracking at times, but I feel confident now to try out my new skills.”"

"I completed the National Certificate in Workplace Mediation with TCM 2 years ago. I was so impressed by it that I decided to run the course in house at the CRE. We found this course to be the most comprehensive and thought provoking course of its kind. We all thoroughly enjoyed it and it has inspired us to take up mediation in a big way at the CRE. We will be using mediation not just in terms of dealing with internal CRE problems but also as an option for dealing with some of the complaints that are made to us about third party organisations where it seems appropriate to offer this option."

"This is an excellent course! Everyone was given the opportunity to participate in discussions as well as role plays. It felt like it was our course and the facilitators ensured that we had a very good learning experience"

"This was a rewarding, stimulating and enjoyable course. The trainer's deep knowledge and experience of mediation was communicated in a very natural way. The mediation demonstration was excellent and very valuable"

"This course was brilliant. It was challenging, fun and hard work. David and the TCM team have created a great learning event which is relaxed but very focused and effective"

"This was a stimulating, interesting, worthwhile and demanding course. I really enjoyed the role plays. It was fascinating to experience a mediation from the position of a mediator, a party and an observer"

"What I particularly liked about the 6-day course was the TCM tutor who was patient, energetic, knowledgeable and excellent at giving constructive feedback. I also liked the course content and the good balance between theory, role plays and group exercises."

"I attended the National Certificate In Workplace Mediation in Summer 2006. This was a really stretching course and the facilitators get top marks. The skills that I have learned will be invaluable to me in my role - thank you!"

"This dispute had torn the team in two. It was causing me and the team to feel incredible levels of stress - I know that at least one of the team was considering leaving. The team mediation work that you did was very helpful - you identified the issues very quickly and I was amazed how effective the actual day was. I can't thank you enough and I would like you to come back in six months to review the situation with the team."

"TCM helped us to resolve a really difficult employment situation. The complainant was off work and had submitted an ET1 [application to Employment Tribunal] on the basis of racial and disability discrimination. As a result of mediation, the ET1 was withdrawn; we have made reasonable adjustments and the employee has returned to work. Well done and thank you for all of your help."

"The feedback from the training was excellent."

"The course was worthwhile, challenging and supportive. David has a wealth of knowledge and experience and I really appreciated him sharing it so freely."

"Wow, what a motivating, enlightening, insightful, practical, and fun learning experience!"

"David Liddle's generosity in sharing his considerable knowledge and skills was evident from the outset and really supported our learning"

"The training for our mediators was excellent. Every participant enjoyed the course. Your enthusiastic and energetic style of training is inspiring."

"Your work has helped colleagues see the value of using mediators to resolve conflicts in the workplace. We have seen an 80% reduction in tribunal applications in the time that TCM has been a strategic partner with Croydon Council"

"David Liddle’s expertise, enthusiasm and commitment to fair treatment and ADR has ensured that our mediation scheme is exceeding even our highest expectations."

"This was a serious dispute, one in which we had invested tremendous amounts of time, energy and money.

Mediation proved to me that these disputes are best resolved by getting around a table and talking."

"During mediation, I felt listened to and I felt that my concerns were valid and important. The mediator did not judge or blame me although they did ask some very difficult and searching questions.

When we met last month, the mediator helped us discuss our problems and as a result of mediation we have now developed a very positive working relationship. Many Thanks."